Privacy Policy

About this Privacy Policy

Gransino Casino respects the privacy of its players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the Gransino Casino website, account areas, customer support interactions and related online services. It should be read together with the website’s terms and conditions and any notices shown when information is collected.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information handled by an online casino can vary depending on how you use the website. For example, a visitor who only browses public pages may provide less information than a player who opens an account, makes a deposit, requests a withdrawal or completes identity verification.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required, you may be asked to provide it before a particular type of information is collected or used. You may withdraw consent for marketing at any time, although withdrawing consent does not necessarily affect processing that is based on another lawful reason or that is needed to provide the services.

This policy may be updated when the website, services, legal requirements or information-handling practices change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or continuing to use the account.

Information we collect and how we use it

The categories of information collected depend on your relationship with Gransino Casino and the features you use. Information may be collected directly from you, automatically from your device or through service providers supporting the website. We aim to collect information that is reasonably relevant to the purposes described below.

Account and identity information

When you register or manage an account, the site may handle details such as your name, date of birth, residential or contact details, username, account credentials and communication preferences. This information is used to create and administer your account, confirm that account information is accurate, provide customer support and communicate with you about account activity or important service notices.

Verification information

For identity, age, security and anti-fraud checks, the site may request verification documents or other information needed to confirm your identity and eligibility to use the services. This can include information appearing on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks or decisions made during the verification process.

Verification information is used to protect accounts, prevent impersonation, identify suspicious or prohibited activity, support responsible operation of the service and meet legal or compliance obligations. Players should only provide documents through the official account or support process and should avoid sending unnecessary personal information.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, bets, winnings, account balances, payment methods, transaction references and related activity. Payment details may be processed by external payment providers, and the site may not receive or store every part of a complete payment card or banking record. Transaction information is used to process requested activity, reconcile accounts, investigate disputed transactions, detect unusual behaviour, provide support and meet record-keeping obligations.

Device, usage and cookie information

When you access the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, time and date of access, referring pages and information about how features are used. This information helps the site operate correctly, maintain security, understand performance and identify technical problems.

Communications and support records

If you contact support, the site may keep your messages, account information, verification of your identity and the outcome of the enquiry. Calls, chats, emails or other support interactions may be recorded or summarised where appropriate for training, quality, security, dispute handling and service administration. Players should avoid including sensitive information that is not needed to resolve an enquiry.

Main purposes for using information

• To open, maintain and secure player accounts.
• To provide casino services, process account activity and respond to requests.
• To complete identity, age, security and anti-fraud checks.
• To process and review payments, withdrawals and transaction records.
• To meet legal, regulatory, responsible gambling and record-keeping requirements in general terms.
• To detect misuse, attempted fraud, unauthorised access and other activity that may harm players or the service.
• To troubleshoot, monitor performance, improve the website and develop safer or more useful features.
• To send service messages, account notices and, where permitted, marketing communications in line with your preferences.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes in this policy. Access is intended to be limited to people and organisations that need the information to provide services, protect the website, complete checks or meet legal obligations. Depending on the service used, recipients may include payment processors, identity and verification providers, technology providers, hosting and security providers, customer support providers, professional advisers and other contractors working on behalf of the website.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, to protect the rights or safety of players or others, to investigate suspected fraud or unlawful activity, or to support the prevention of money laundering and other financial crime. Information may be shared with relevant authorities or organisations for these purposes where appropriate. It will not be sold as personal information for unrelated purposes.

Some service providers may handle information in countries outside Australia. Where information is handled by a provider or system in another country, reasonable steps are taken to use suitable providers and protect the information in accordance with applicable requirements. The protections and legal rules in another country may differ from those in Australia.

Reasonable administrative, technical and organisational safeguards are used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These safeguards may include access controls, secure transmission, monitoring, authentication procedures and staff or provider confidentiality requirements. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and notify support promptly if they suspect unauthorised account activity.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, payment, transaction, security and support records. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Closing an account does not automatically erase every record connected with it. A closure request may stop ordinary account use, but information may still be retained where needed for legal obligations, fraud prevention, dispute resolution, security, auditing or the establishment, exercise or defence of legal claims.

Cookies, your choices and privacy requests

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account features working, support security, measure website performance and understand how visitors use the site. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. Cookies may be placed by the website or by service providers supporting particular features.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies or receive a notice before a cookie is stored. Disabling certain cookies may affect sign-in, account functions, website performance or the availability of some features. Cookie controls do not necessarily remove information already collected for other legitimate purposes.

Your privacy rights

Subject to applicable requirements and reasonable identity checks, you may ask to exercise privacy rights in relation to your personal information. These rights may include requesting access to information held about you, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or that may lawfully be removed, and asking for information about how it is used or shared.

You may also withdraw consent to marketing communications. You can use an unsubscribe or preference control in a marketing message where available, adjust communication preferences in your account where that option is provided, or contact privacy support. Service and security messages may still be sent when they are necessary for account administration, transactions, verification or other important operational reasons.

To exercise access, correction or deletion rights, or to withdraw consent to marketing, email support@gransinocasino.wtf. Please explain the request clearly and provide enough information to help locate the relevant account or records. Do not include a password, full payment details or unnecessary identity documents in your first message. Additional information may be requested to verify your identity and protect the account from an unauthorised request.

A request will be reviewed and handled within a reasonable period. In some situations, access, correction or deletion may be limited or refused, including where providing the information would affect another person’s privacy, undermine security or fraud checks, conflict with legal obligations, or require records to be retained. If a request cannot be completed in full, an explanation will generally be provided.

Questions and concerns

Privacy questions, data requests and concerns about the handling of personal information can be directed to support@gransinocasino.wtf. Providing a clear description of the issue will help the privacy support team review it efficiently. Players should contact support as soon as possible if they believe their account or personal information has been accessed or used without permission.